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Aspire Servicing Center

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Frequently Asked Questions

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Contact Us

By Mail

General Correspondence and Forms
Aspire Servicing Center
P.O. Box 659705
West Des Moines, IA 50265-0970

Payments
Aspire Servicing Center
P.O. Box 659701
West Des Moines, IA 50265-0970

By Phone

Note: If you received an automated call referring to President Donald Trump or loan reduction or extension, please know that we did not make that call. You should not act on the offer; it is a scam. To verify details regarding your student loans, please call (800) 243-7552 and select option 2 to speak with a customer service representative.

Customer Service Private Loan
Application Assistance
Technical Support
(800) 243-7552
(515) 243-5626
(800) 542-6005 (888) 584-0016
8 a.m.–8 p.m. Mon.–Thurs.
8 a.m.–5 p.m. Fri.
8 a.m.–6 p.m. Mon.–Fri. 8 a.m.–8 p.m. Mon.–Thurs.
8 a.m.–5 p.m. Fri.

All times are Central time.

By Fax

Send faxes to (515) 471-3983. Note: Please watch for a "success" message. If a send fails, resend your fax to ensure receipt.

By Email

To protect your privacy, Aspire Servicing Center does not provide account-specific information via unsecure email.

General Questions Technical Support
Email general questions that do not contain personal or account information. Request password or login assistance.
Send a general email. Request assistance.

In Person

Office Location
6775 Vista Drive
West Des Moines, IA 50266-9305
8 a.m. – 4:30 p.m. Mon. – Fri.

Credit Dispute

You may file a credit dispute directly with Aspire Servicing Center for student loans serviced by Aspire Servicing Center.

Tax Information

See answers to common questions about student loan interest and taxes.

Privacy Terms of Use Identity Theft and Online Fraud
6775 Vista Drive, West Des Moines, IA 50266-9305
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