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Student Loan Advocate

We want to help you successfully repay your loans. If you have worked with Aspire Servicing Center representatives but have not been able to resolve an issue with your account, our internal student loan advocates are available to assist you with all issues.

Send a secure message to the student loan advocates, and they will contact you.

Federal Student Loan Ombudsman

If you have already worked with us but have not been able to resolve an issue with federal student loans, the Office of the Ombudsman is available for further assistance. The U.S. Department of Education’s Office of Student Financial Assistance has created the Student Loan Ombudsman’s office to help borrowers resolve concerns after every effort has been exhausted with the servicer.

FSA Ombudsman Group
P.O. Box 1843
Monticello, KY 42633
(877) 557-2575
Website: https://studentaid.gov/feedback-ombudsman/disputes

State Advocacy Groups

Your state may also offer a student loan advocacy or ombudsman group.

California

Department of Financial Protection and Innovation
Attn: Consumer Services
(866) 275-2677
Website: https://dfpi.ca.gov/file-a-complaint/

Colorado

Colorado Department of Law
Consumer Protection Section
Consumer Credit Unit - SLS
(702) 508-6975
Email: studentloans@coag.gov
Website: coag.gov/studentloans

Connecticut

Department of Banking
(860) 240-8170 or (800) 831-7225, option 2
Email: banking.complaints@ct.gov
Website: https://portal.ct.gov/DOB/Consumer/Consumer-Complaints/Student-Loan-Servicer

District of Columbia

Student Loan Ombudsman
Department of Insurance, Securities and Banking
(202) 727-8000
Email: DCLoanHelp@dc.gov
Website: https://disb.dc.gov/studentloanhelp

Illinois

Student Loan Ombudsman
Illinois Attorney General Office
(800) 455-2456
Website: https://illinoisattorneygeneral.gov/consumers/student_lending.html

Maine

Department of Professional &Financial Regulation
Bureau of Consumer Credit Protection
(207) 624-8527 or (800) 332-8529
Website: www.credit.maine.gov

Maryland

Student Loan Ombudsman
Office of the Commissioner of Financial Regulation
Maryland Department of Labor, Licensing and Regulation
500 North Calvert Street, Suite 402
Baltimore, MD 21202
(410) 230-6077 or (888) 784-0136
Email: studentloan.ombudsman@maryland.gov
MD Collection Agency license No. 6263 – NMLS Consumer Access: http://nmlsconsumeraccess.org

Massachusetts

Massachusetts Student Loan Ombudsman
Student Loan Assistance Unit
(888) 830-6277
Website: https://www.mass.gov/forms/submit-a-student-loan-help-request

New Jersey

Student Loan Ombudsman
Department of Banking & Insurance
(800) 446-7467
Website: https://www.state.nj.us/dobi/division_consumers/finance/studentloan/index.html

New York

NYS Department of Financial Services
(800) 342-3736
Email: students@dfs.ny.gov
Website: www.dfs.ny.gov/consumers/student_protection

Nevada

Student Loan Ombudsman
(702) 486-3384 or (888) 477-2667
Email: SLO@nevadatreasurer.gov
Website: https://nvigate.gov/programs/ombudsman/

Virginia

Scott Kemp, Student Loan Advocate
Office of the Qualified Education Loan Ombudsman
State Council of Higher Education for Virginia
James Monroe Building, 9th Floor
101 N. 14th Street
Richmond, VA 23219
Email: studentloan@schev.edu
Website: http://www.schev.edu/index/students-and-parents/student-loans

Washington

Student Loan Advocate
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
Phone: (833) 881-0397
Email: studentloanadvocate@wsac.wa.gov
Website: https://wsac.wa.gov/loan-advocacy

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