Student Loan Advocate

We want to help you successfully repay your loans. If you have worked with Aspire Servicing Center representatives but have not been able to resolve an issue with your account, our internal student loan advocates are available to assist you with all issues.

Send a secure message to the student loan advocates, and they will contact you.

Federal Student Loan Ombudsman

If you have already worked with us but have not been able to resolve an issue with federal student loans, the Office of the Ombudsman is available for further assistance. The U.S. Department of Education’s Office of Student Financial Assistance has created the Student Loan Ombudsman’s office to help borrowers resolve concerns after every effort has been exhausted with the servicer.

FSA Ombudsman Group
P.O. Box 1843
Monticello, KY 42633
(877) 557-2575
Website: http://studentaid.gov/ombudsman

State Advocacy Groups

Your state may also offer a student loan advocacy or ombudsman group.

Maryland

Student Loan Ombudsman
Office of the Commissioner of Financial Regulation
Maryland Department of Labor, Licensing and Regulation
500 North Calvert Street, Suite 402
Baltimore, MD 21202
(410) 230-6077 or (888) 784-0136
Email: studentloan.ombudsman@maryland.gov