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Aspire Servicing Center

Assistance Is Available

Update: If you have been affected by COVID-19, disaster forbearance is available on all private loans and many federal loans we service through Dec. 31, 2020.

We are committed to helping you during the COVID-19 national health emergency. We understand many of our borrowers are facing a significant change in circumstances that impact the ability to make student loan payments.

How to Request Assistance

To request or extend a disaster forbearance on your federal or private loans, send a secure email. Select "COVID-19 assistance" from "Choose Topic." In your message, please indicate that you have been impacted by COVID-19 and the length of time you wish to delay payments, not to extend past Dec. 31, 2020.

Please note: Not all loan types are eligible for the disaster forbearance extension.

If you have past-due payments, an administrative forbearance may also be applied to postpone those payments. Please check your online account or watch your mail for notice of this assistance. You may contact us to request that we remove any assistance on your account if you do not want it.

Note: During the disaster forbearance, interest continues to accrue, but it does not capitalize or become added to your principal balance at the end of the forbearance period. If additional assistance is used to postpone past-due payments, unpaid interest that accrues during that assistance period may capitalize. The waiver of interest announced by the federal government applies only to federal loans it owns. We service only loans that are not federally held, including Federal Family Education Loan Program and private loans, and these loans do not qualify for this relief.

Additional Assistance Options

If you can, we encourage you to continue payments. However, if you can’t make payments, other assistance options besides the disaster forbearance may be an option. You may be eligible for:

Not sure what type of loan you have? Sign in to your online account.

Office Closed to Visitors

Our office is closed to visitors. You may use our drop-off box located next to our main entrance if you typically make payments or need to drop off paperwork in person. If you need to make a time-sensitive payment, you may pay at any time by calling (800) 243-7552 or paying online.

Frequently Asked Questions

Are payments and interest suspended or waived for my student loans?

Can my student loan payments be forgiven?

I have both federal student loans and private student loans with Aspire Servicing Center. Are they all eligible for forbearance?

My federal loan is no longer listed as past due, even though I didn’t make a payment. What happened?

What happens if I am still unable to make payments after my forbearance ends?

Can I stop the forbearance after it has been applied or approved?

How do I suspend or deactivate auto-debit payments?

Can I continue to make payments during assistance periods?

Can I refinance my loans for a lower rate?

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