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New Federal Student Loan Forgiveness Program

Last Updated: August 30, 2022

A program to forgive federal student loans was announced August 24, 2022, and we understand that you have questions about how this affects your Aspire Servicing Center account. We appreciate your business and are working hard to continue to provide excellent customer service while we pursue additional details.

All of the information needed by borrowers is not yet available. We will continue to update this site as more details on qualifications and any actions necessary by borrowers to obtain this assistance becomes available.

Below are some of the most common questions concerning Aspire Servicing Center accounts. In the meantime, you may also visit Federal Student Aid for additional details.

What type of loans does Aspire Servicing Center service?

We service Federal Family Education Loan Program (FFELP) loans and private education loans.

If you received a federal loan after June 30, 2010, it is a federal Direct Loan, which we do not service. If you have FFELP loans distributed prior to June 30, 2010, in your Aspire Servicing Center account, we are still waiting to find out the details on how this new program will affect the federal loans we service for you.

Any private loan you have serviced by Aspire Servicing Center will not be eligible for any federal forgiveness programs and you need to continue making your payments.

Do I qualify for student loan forgiveness?

Information about how the borrowers we assist with FFELP loans may qualify for loan forgiveness is not yet available from federal officials.

We do know, however, that the program does not apply to private loans.

How do I apply for forgiveness for my federal student loans?

We have not been informed of any immediate action required of FFELP borrowers. Federal Student Aid has stated that application forms may be needed for some federal borrowers, but they are not currently available and are not anticipated to be available until October 2022.

We are in continued communication with the U.S. Department of Education and as we are made aware of what steps our borrowers are required to take, if any, updates will be provided here and through your online account access.

How do I receive updates about the loan forgiveness program?

To help ensure you receive important communications about this program:

  • Create a login to your Aspire Servicing Center online account if you do not already have one.
  • Check that the contact information listed in your Aspire Servicing Center online account is current. Your contact information is accessed by selecting your name in the upper right corner of your online account.
  • Continue to check this website. We will continue to update this page as additional details become available.
  • Subscribe for federal student loan updates from the U.S Department of Education.

What about payments that are due before details are finalized?

Please continue to make payments as normal. If you cannot afford your monthly payment, options may be available for you.

How can I tell whether my loans serviced by Aspire Servicing Center are federal or private?

If you are unsure whether we service private or federal student loans for you, you can determine your loan type by:

  • Logging in to your online account. You should see the information in the Alerts & Messages section after logging in.
  • Calling (800) 603-7658 toll free, seven days a week, 24 hours a day. Enter your 10-digit account number or Social Security number to hear what type of student loans you have with Aspire Servicing Center.
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